Er, WHAT?

I complained to MSN about some spam last week. The usual potted replies: DO NOT REPLY TO THIS MESSAGE, etc, followed by We have shut down this account, and so forth.

This morning, I found this in my mailbox:

From: "MSN Hotmail Support" <abuse@css.one.microsoft.com>
To: Me. Like, DUH.
Subject: RE: CST95811783ID - Forwarded SPAM or UCE from harry d (Subject: Hello)
Date: Sat, 21 Dec 2002 22:58:14 -0800

***Please do not reply back to this message***

How did we do? What did we do well? Is there anything we need to improve
on?

The MSN Hotmail Customer Support Team would like to hear how satisfied
you were with your most recent support experience. We'd appreciate you
taking a few minutes to click on our Customer Service Survey link below
and let us know what we did well and where we can improve. Your feedback
will help us provide outstanding customer service and improve your
Hotmail experience!

Customer Service Survey: Click here
<http://msn.surveyhost.com/hotmail-S/hotmail-S06.asp?P1=RA0&Q21=95811783
> to give us your feedback.

Feel free to take my survey and tell them what a crowd of idiots they are.