is anyone in this country capable of customer service?

[waider]

Letter from my electricity supplier, paraphrased: we've not been able to gain access to your premises to read your meter for quite some time. Please call this number and follow the prompts to enter a reading.

So I called the number.

"Thank you", it said, "for calling the ESB networks emergency line. For various emergency options, press various numbers, otherwise press '9'"

So I pressed '9'.

"For a new or increased line (?), relocation of a meter, or some other thing that isn't a meter reading, press 1, otherwise press 2"

So I pressed '2'.

"You need to talk to someone else. Go away.".

Er. Ok. Fortunately, they have a website where I can enter the reading - which also advises me that I can call the same phone number and enter my details.

Comments

[waidesworld.livejournal.com]

Reminds me of a phone call for customer service I made last week where while being told that my wait time was four minutes (seriously, fourteen was the real number) but they mentioned I could get help online. So I browsed their website and then clicked on the tab that said online help....it provides you with the telephone number. Now THAT's customer service!