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is anyone in this country capable of customer service?
Letter from my electricity supplier, paraphrased: we've not been able to gain access to your premises to read your meter for quite some time. Please call this number and follow the prompts to enter a reading.
So I called the number.
"Thank you", it said, "for calling the ESB networks emergency line. For various emergency options, press various numbers, otherwise press '9'"
So I pressed '9'.
"For a new or increased line (?), relocation of a meter, or some other thing that isn't a meter reading, press 1, otherwise press 2"
So I pressed '2'.
"You need to talk to someone else. Go away.".
Er. Ok. Fortunately, they have a website where I can enter the reading - which also advises me that I can call the same phone number and enter my details.
So I called the number.
"Thank you", it said, "for calling the ESB networks emergency line. For various emergency options, press various numbers, otherwise press '9'"
So I pressed '9'.
"For a new or increased line (?), relocation of a meter, or some other thing that isn't a meter reading, press 1, otherwise press 2"
So I pressed '2'.
"You need to talk to someone else. Go away.".
Er. Ok. Fortunately, they have a website where I can enter the reading - which also advises me that I can call the same phone number and enter my details.