is anyone in this country capable of customer service?

[waider]

Letter from my electricity supplier, paraphrased: we've not been able to gain access to your premises to read your meter for quite some time. Please call this number and follow the prompts to enter a reading.

So I called the number.

"Thank you", it said, "for calling the ESB networks emergency line. For various emergency options, press various numbers, otherwise press '9'"

So I pressed '9'.

"For a new or increased line (?), relocation of a meter, or some other thing that isn't a meter reading, press 1, otherwise press 2"

So I pressed '2'.

"You need to talk to someone else. Go away.".

Er. Ok. Fortunately, they have a website where I can enter the reading - which also advises me that I can call the same phone number and enter my details.

Comments

[gaoithe.livejournal.com]

A friend's housemate was phoning in meter readings for a year.
To the ESB.
New apartment.
ESB was being very expensive but they initially had immersion heating on all day and thought it was that.

Housemate was observed reading the meter and phoning in recently.
Reading the GAS meter.
And phoning the ESB.

Hmmm. That was much more hilarious before I wrote it all down.
Oh well.

[waidesworld.livejournal.com]

Reminds me of a phone call for customer service I made last week where while being told that my wait time was four minutes (seriously, fourteen was the real number) but they mentioned I could get help online. So I browsed their website and then clicked on the tab that said online help....it provides you with the telephone number. Now THAT's customer service!