vodamoan

[waider]

Update on my mystery multi-owner mobile phone account: I emailed care@. I got an autoreply telling me they'd endeavour to respond within 24 hours (this used be "we will reply within 24 hours"...), followed some 24 hours later by a request for security information to confirm that it was in fact my account (I am restraining myself from whining further about this). I emailed back, noting in passing that there appeared to be no tracking information beyond my email address - no ticket id, etc. I wonder how that looks on the customer support side? Anyway, today I got a message indicating that the issue had been escalated to the appropriate people. Tonight, looking at the website again, I'm getting the message on a more-or-less random basis. It's like somewhere there's a database with a split brain, and in one part I'm sole propietor of the phone, and in the other it's still somehow attached to the employer I transferred the phone from. Fills me with comfort, that does.

Comments

[krayt.livejournal.com]

What sort of phone, carrier?

[waider.livejournal.com]

No offence, but I hardly think the latter is relevant unless you happen to share my locality or the immediately surrounding island. Besides, there's a subtle hint as to the name of the latter in the subject line of the post.

As for the former, that's definitely not relevant, since it's the 7th or 8th phone I've had on this particular account.