vodamoan

[waider]

Update on my mystery multi-owner mobile phone account: I emailed care@. I got an autoreply telling me they'd endeavour to respond within 24 hours (this used be "we will reply within 24 hours"...), followed some 24 hours later by a request for security information to confirm that it was in fact my account (I am restraining myself from whining further about this). I emailed back, noting in passing that there appeared to be no tracking information beyond my email address - no ticket id, etc. I wonder how that looks on the customer support side? Anyway, today I got a message indicating that the issue had been escalated to the appropriate people. Tonight, looking at the website again, I'm getting the message on a more-or-less random basis. It's like somewhere there's a database with a split brain, and in one part I'm sole propietor of the phone, and in the other it's still somehow attached to the employer I transferred the phone from. Fills me with comfort, that does.