eircom saga, the potential resolution

[waider]

eircom, predictably, didn't get back to me within 48 hours. So I pinged ComReg and mentioned this fact before I left the office yesterday evening. Just before noon I received a phonecall from possibly the most apologetic eircom employee I've ever encountered, giving me the following explanations:

• My paperwork has only been issued twice.
• Both times it "failed to print"
• This is, I am led to believe, an uncommon problem.
• Paperwork, once printed, is only sent out on Thursdays, so it'll be more than a week before I see proof that this third issue of my paperwork has actually been effective.
• The collections department has been alerted not to disconnect my account.
• I am being refunded a token amount (roughly one month's line rental) as a gesture of goodwill.
• The reason for my complaint being unattended was that the guy who initially was handling the complaint has been out of the office for a few days.

I think that about covers what we discussed. I told ComReg to keep the complaint open until I've actually gotten the paperwork sorted, just to be on the safe side.

Comments

[eejitalmuppet.livejournal.com]

I'm disappointed that they didn't mention floods, phase of the moon, global warming, September 11th or plagues of frogs.

Oh, and just to make you jealous, I finally got around to calling BT to enquire about compensation for the fact that I spent a week with no service in January. Shuffled by one department, then 2 minutes of waiting while they check the records, and an offer equating to 3 months rental, just like that. Have to confess that I was very pleasantly surprised.