this seems like a pretty basic thing to get wrong

[waider]

It's time to renew my car insurance; the letter advising me of this tells me I can do it online. And so I go to AA Ireland's payments page and attempt to enter my details - only to discover I can't enter my policy code as it's a 10-character string and they have, for some reason, capped the relevant input field at 9 characters. Classy.

update: renewed it by phone instead. Mentioned to the customer service rep that I was unable to renew online. From his disinterested response I don't hold out great hope for it being looked at, much less fixed.