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we don't care. we don't have to, we're the phone company.
(This was an email exchange, rather than a phonecall; I'm paraphrasing and, in fact, inserting totally original dialogue rather than citing, though)
Vodafone Customer Care: Hi, Vodafone Customer Care, how can we help you?
Me: Hi, I seem to be having some trouble using your Picture Album service. I sent it some pictures from my mobile and they've not shown up on the site.
Vodafone Customer Care: Yes, we're having some trouble with that feature. It doesn't work right now.
Me: I see. And you haven't updated the site to reflect this.
VCC: Nope.
Me: And when do you think this will be fixed?
VCC: No idea.
Me: Uh, fine. Thanks.
VCC: Is there any other way in which we can make your day less pleasant?
Me: No, that'll be all.
To be fair, the Photo Album service is free, and as far as I know they're the only Irish mobile telco that provide such a free service (to clarify: I can send a photo via MMS from my cameraphone to a particular number and at some point thereafter it will show up in an area of Vodafone's website accessible only to me[1], which I subsequently hooked up to a script which grabs the photo and posts it to Flickr) but I'm sure there's something in the Sale Of Goods Act of 1981 which covers telling people they're getting a service when said service does not, in fact, work.
[1] And every Vodafone helpdesker ever, since every time I run into a problem they ask for my password. Apparently they don't get any sort of executive override.
Vodafone Customer Care: Hi, Vodafone Customer Care, how can we help you?
Me: Hi, I seem to be having some trouble using your Picture Album service. I sent it some pictures from my mobile and they've not shown up on the site.
Vodafone Customer Care: Yes, we're having some trouble with that feature. It doesn't work right now.
Me: I see. And you haven't updated the site to reflect this.
VCC: Nope.
Me: And when do you think this will be fixed?
VCC: No idea.
Me: Uh, fine. Thanks.
VCC: Is there any other way in which we can make your day less pleasant?
Me: No, that'll be all.
To be fair, the Photo Album service is free, and as far as I know they're the only Irish mobile telco that provide such a free service (to clarify: I can send a photo via MMS from my cameraphone to a particular number and at some point thereafter it will show up in an area of Vodafone's website accessible only to me[1], which I subsequently hooked up to a script which grabs the photo and posts it to Flickr) but I'm sure there's something in the Sale Of Goods Act of 1981 which covers telling people they're getting a service when said service does not, in fact, work.
[1] And every Vodafone helpdesker ever, since every time I run into a problem they ask for my password. Apparently they don't get any sort of executive override.