waider | Odd DHL behaviour

I arrived back from my travels to find two DHL "we called but you weren't home" notes. I figured I'd check the DHL Ireland website to see if they had a checkbox for "yes, I will be at home at 3pm tomorrow" before I tried their phone service. The parcel tracking offered me a variety of tracking services; there being no indication on the delivery slip of which service I needed, I punched the numbers into the first one and pressed the button. This gave me a pop-up window telling me that this was a Road Express Service number, click here to close window. Why it couldn't forward me onto the correct service I don't know. The pulldown list of services had Road Express Service second in the list; selecting it caused the page to jump downward so a second text box was at the top of the page. Novel. This gave me back a list of tracking and delivery attempt details, as expected, but nothing that allowed me to lay claim to the package. So I phoned the freephone number. The guy asked for the tracking number, and I'd just given him the first two digits when he said, "That's a Road Express number" as if this was a bad thing and his saying this would actually mean anything to me. He then muttered something about seeing if he could get into that system, then asked for the rest of the number, which I gave him. The packaged is logged as "NTR" - meaning, I am deducing, not deliverable, but apparently DHL guy thought it meant "delivered", since that's what he told me; further, he couldn't enter rescheduling information, and he told me that if I phoned tomorrow morning after 8:30 I'd be able to talk to the relevant people.

I don't actually know what's being delivered, btw. The only thing I'm currently waiting on hasn't actually shipped yet, and the point of origin is just listed as DHL's depot in Hatfield, UK, which is approximately zero help.

Odd DHL behaviour

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